Contact & Support

Before you reach out

Many questions are answered in the documentation, and most "is this fixed yet" questions are answered in the changelog. A quick look here often gets you moving faster than waiting on a reply.

What to include in your message

The more of this you can send up front, the faster we can reproduce the issue and reply with a real answer instead of a list of follow-up questions.

• Your site URL, so we can see the context of the store.
• The WalletPro plugin version you are running (shown on the Plugins screen).
• Your WooCommerce and WordPress versions.
• Your PHP version (find it under WooCommerce, Status).
• A clear description and steps to reproduce: what you did, what you expected, and what happened instead.
• Any error messages, screenshots, or relevant log lines.